She requested a rental vehicle knowing that her 3rd party aftermarket warranty company would only pay for a total of $175 towards her rental and she would have to pay the balance for the rental, she approved to the rental agreement. On May 21st, 2021 she brought her vehicle in with "jerking" issues which turned out to be a transmission problem/failure. One visit was on August 27th, 2021 for 2 new rear tires and a NYS Inspection, so that time is irrelevant to any of this, so now we are down to 2 times bringing her vehicle in with issues. ********* is correct with her timeline and 3 visits to the dealership in that timeframe. They probably think its just one customer but everyone who cares about being treated fairly should know about this They dont care about customer service so the only thing i can do as a consumer is voice my complaint and do business elsewhere. At that point i asked for his card and his boss but i did not get a call back after two attempts. It was totally embarrassing!!!! He refused to even look at the headlight, inspect it or even give me options. I asked to to lower his voice and he said hes not yelling at me jhe goes im raising my t raising his voice. You should of heard gary yelling at me that his service man would hit the back of the headlight and it would cost me 1700.00 for the new headlight. They are going to suggest that a bump i received in a parking lot in november which was 2 months after the i brought the car in for the wiper motor not working, and thats when my headligh started to fail due to a hole in the back of the headlight which is directely above the fluid assembly. I have also contacted Nissian USA and waiting for rep today. They are not genuine thats the least offensive. This is my 4th nissian murano platinum I will not purchase a vehicle from this dealership or ever come in for any service. And if you want to bring up the fact that i left 2 voice mails for the general manager to call me back which he didn't. for which would be covered under warranty. You can see the detailed explanation from NYS but for a service manger that refused to look at a warrantied headlight that they possible could have broke the back of a headlight when they replaced a entire wiper fluid assembly because the motor was bad which i did not get back and that i payed 390. The service manager Gary was yelling at me in the service bay and then inside was mocking me that "do you understand the word resubmit" do you understand. And it doesn't matter if I'm from Toronto or Buffalo - if somebody wants to do treks with their credit card payments then they'll do it, so this dealer should not except any credit card payments at all - they are being hypocrites.Service manager was rude and disrespectful, I already submitted a formal complaint with nys consumer affairs division. I recommend to everyone not to deal with this dealer, there are other dealers around so deal with them. Still waiting for refund confirmation - I asked for that hours ago. I said fine, I asked my delivery person to leave and ask Wes to process refund to both my MC and visa. I called him and told him that I emailed already my confirmation for the cost of transmission, they took my credit card payment so why doesn't he release this part - he told me he fills that I would charge back my credit card and they would not get payment for the part. Then, after 5 minutes my delivery person called me to say they are not releasing this part (even paid for) because they were affright I would put stop payment on it after part pick up and requested that I speak to Mark, the manager. When I've remind him of that then he processed to charge $1932 witch was balance. After he came back he took my visa and wanted to charge me full amount for this part, not considering $500 deposit that I paid already. I called Wes to tell him about it and he says he'll ask his manager for the next step. Parts person that my delivery person was dealing with was very rude, as if he would hate the job he is doing. I had my delivery person bring old transmission (the core) and pick you new transmission. I paid $500 USD deposit and part was ordered. As per Wes manager they wanted me to confirm by email that it's OK to charge my credit card that I give it to them over the phone, sins I'm from Toronto. He found part number and price and we agreed on terms. I've ordered transmission from this dealer and person I was dealing with was polite. I give 1 star as I could not go lower then that. Very bad and extremally low class service.
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